CANCELLATION POLICY

 As a locally owned, smaller business, our personal and professional income is based solely upon the Barber services provided to you, our clients. Every member of the team works hard to ensure we provide a top-notch experience. In return, our expectation is that you, the client, will make every effort to keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our clients. 

LATE ARRIVALS

Thanks to our clients, barbers are often booked back to back. So to ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. To ensure optimum service, we recommend you arrive ten minutes prior to your appointment time. Arriving on time for your scheduled appointment ensures the proper time necessary for us to comfortably complete your services. If you do arrive late, your service may need to be modified or rescheduled. We regretfully cannot satisfactorily complete any service if a client arrives more than 15 minutes late. After the 15 minutes are up, you will be marked as a No-Show. This is to make sure not to inconvenience others who have scheduled an appointment and who are on time! We will have the right to refuse services if policies are not followed!

CANCELLATIONS

At least a 3 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointment as necessary. Failure to call will result in a NO CALL, NO-SHOW. For any cancellation less than 3 hours, the client will be charged half of the missed service. If you fail to call to cancel your appointment, full payment of your prior scheduled appointment will be charged to your account. If it continues to happen, you will lose your online privileges of booking an appointment and become strictly walk-in, if a spot is available. There will be no guarantee, and we reserve the right to refuse future services to the client. These policies will be enforced due to the high volume of clientele.

NO CALL, NO SHOWS

Failure to completely show up for a scheduled appointment will result in a No Call, No-Show fee that equals the total value of the services missed. Furthermore, we reserve the right to refuse future services to any client for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.

REFUND POLICY

THE EMPLOYEES DELIGHT THEMSELVES TO PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. 

We do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the barbershop, please notify the barbershop within two days of your service. If you are not satisfied with the work done, we require that you return to the barbershop so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the barber who performed the initial service. Adjustments are made available to you at no cost only within the two days of the initial service.